Reception staff

Sass Dlacia S.p.A. is a fast-growing company in the hospitality sector, with properties located in unique settings and a strong focus on service quality, guest experience, and hospitality.

To strengthen our team, we are looking for a Receptionist to join our Ütia de Börz property, with the aim of ensuring a professional, efficient, and friendly welcome, supporting guests throughout all stages of their stay.

Main Responsibilities

• Welcoming guests with courtesy, professionalism, and attention to detail.
• Managing check-in, check-out, and front office activities.
• Providing information about the property’s services, the surrounding area, and available experiences.
• Handling reservations, requests, changes, and guest communications.
• Answering phone calls, emails, and information requests.
• Supporting cash handling and payment operations.
• Collaborating with housekeeping, maintenance, food & beverage, and other departments to ensure smooth and efficient service.
• Managing guest feedback or requests promptly with a problem-solving approach.
• Contributing to maintaining high standards of quality, order, and organization at the reception.

Candidate Profile

We are looking for a friendly, precise, and well-organized individual with a strong customer focus, capable of working in a dynamic environment and representing the property at its best.

• Requirements
• Previous experience, even if brief, in reception, front office, or guest service roles.
• Excellent interpersonal skills and a strong aptitude for customer interaction.
• Accuracy, reliability, and organizational skills.
• Problem-solving mindset and ability to manage priorities.
• Familiarity with IT tools and management systems.
• Operational flexibility and availability to work shifts, including weekends and peak periods.

Preferred Qualifications

• Experience in hospitality, tourism, or accommodation facilities.
• Knowledge of one or more foreign languages.
• Familiarity with hotel management software and reservation procedures.

If you believe you meet therequired qualifications and see yourself in the profile described, please send your CV to careers@sassdlacia.com. Don’t forget to include all your contact details.